Identify churn before it happens.
With real time notifications.
From: Eva Elle
emails@evaelle.com
Hi team….
keep having tax issues. I want to talk to a manager…
Please escalate!
NPS - 10
NPS - 10
Churn risk identified
Sentiment Tracking
We track sentiment scores on all of your customers emails. If a customer is upset, you'll know real time.
Asking for an export? A contract? Complaining about response time? You should know.
From: Eva Elle
emails@evaelle.com
Hey,
Could you send a copy of our bill?
NPS - 10
Churn risk identified
From: Guy Mccoy
emails@mccoy.com
From: Kayla Ray
kayla@kayray.com
Feature request & upsell opportunity!